A month ago Jordan won a gift card at work and surprised me with tickets that he had bought online to see Harry Potter and the Deathly Hallows: Part1 at the Imax.
Last week we were anxiously awaiting the opening night of the movie and decided to go pick up our tickets a few days early. We got to the ticket booth with our printed receipt and were politely told that we had to have the exact card we made the purchase online with in order to retrieve our tickets. We explained that we had paid for our tickets with a gift card and after the card was used that we had thrown the card away, like most people do. They told us that they were sorry but that there was nothing that they could do.
Frustrated we walked back to our car and I decided to call the customer service number on the receipt. We explained the situation and were told the same thing. Very frustrated we went home.
The next morning I did some research online and found their corporate customer service and sent them an email. The response we got back told us that we should have read the policy and agreement before making our purchase. There was nothing that they would do for us. It was simply our mistake and not theirs. This response well...brought out the feisty side of me. I called customer service and demanded to speak to a manager. I told them that we had paid for a product and that regardless of their retrieval system that we wanted either the tickets we paid for or our money back and that they had one day to figure it out before the movie opened.
The rest of the afternoon was spent sending emails back and forth and ended with the same statement. They would not give us our movie tickets and they would not give us our money back. We were so frustrated!!
I filed a complaint with the better business bureau but in the meantime we missed the movie. Jordan and I talked about when and where we wanted to see the movie and decided to wait a few days. We instead spent the night watching the Boise State broncos play a great game against Fresno State (51-0). Although we missed the opening night of the movie we were glad that we didn't miss out on such a fun game.
This afternoon Jordan surprised me again when he came home from work early to take me to see Harry Potter. Five days late and $50 later we finally made it to see the movie and LOVED it.
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